At EzyLife, customer satisfaction is our priority. If you're not fully satisfied with your purchase, we're here to help. Please review our return and refund guidelines below.

1. Return Eligibility

You may request a return within 3 days of receiving your order, provided that:

• The item is unused, undamaged, and in its original condition.

• The item is in its original packaging with all tags, accessories, and manuals included.

• You have proof of purchase (order number, receipt, or confirmation email).

Non-returnable items include:

• Personal care/hygiene products (for health and safety reasons)

• Items marked as "Final Sale" or "Non-Returnable" on the product page

• Products damaged due to misuse, negligence, or normal wear and tear

2. How to Request a Return

To initiate a return:

1. Contact our support team via email or phone within the return window, including your order number and reason for return.

2. Our team will review your request and provide instructions on how to send the item back (or arrange pickup, if applicable).

3. Once we receive and inspect the returned item, we will notify you of the approval or rejection of your return.

3. Damaged or Defective Items

If you received a damaged, defective, or incorrect item:

• Please contact us within 48–72 hours of delivery with photos/videos of the product and packaging.

• We will arrange a free replacement or full refund, depending on your preference and product availability — no return shipping cost will be charged to you in this case.

4. Refund Process

Once your return is received and inspected:

• We will notify you via email/SMS about the approval or rejection of your refund.

• If approved, your refund will be processed within 7–10 business days.

• Refunds for online payments will be credited back to your original payment method or bank account.

• Refunds for Cash on Delivery (COD) orders will be processed via bank transfer or store credit, as agreed with our support team.

5. Exchanges

• If you'd like a different size, color, or product variant, please contact our support team to arrange an exchange, subject to product availability.

• Exchanges follow the same eligibility criteria as returns.

6. Return Shipping Costs

• If the return is due to a change of mind, the customer is responsible for return shipping costs.

• If the return is due to a defective, damaged, or incorrect item sent by us, EzyLife will cover the return shipping cost.

7. Order Cancellations

• Orders can be cancelled free of charge before they are shipped. Please contact us as soon as possible if you wish to cancel.

• Once an order has been dispatched, it cannot be cancelled, but you may request a return once received shipping charges will be pay by the customer.

8. Late or Missing Refunds

If you haven't received your refund within the stated timeframe:

• Check your bank account again.

• Contact your bank or payment provider, as processing times can vary.

• If you've done this and still have not received your refund, please contact our support team.