Shipping Policy

At EzyLife, we aim to get your order to you as quickly and reliably as possible. Please read below for details on our shipping process, timelines, and charges.

1. Order Processing Time

  • All orders are processed within 2–3 business days after payment confirmation or order placement (for Cash on Delivery orders).

  • Orders placed on weekends or public holidays will be processed on the next working day.

  • You will receive a confirmation message/email once your order has been shipped, along with tracking details (if applicable).

2. Delivery Timeframes

  • Major Cities (Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, etc.): 2–3 business days

  • Other Cities/Remote Areas: 4–7 business days

Delivery times are estimates and may vary due to courier delays, weather conditions, public holidays, or unforeseen circumstances.

3. Shipping Charges

  • We offer free shipping on certain products across Pakistan.

  • Shipping charges (if any) will be clearly displayed at checkout before you confirm your order.

  • Free shipping may apply on orders above a certain amount (if applicable) — this will be shown during checkout.

4. Cash on Delivery (COD)

  • We proudly offer Cash on Delivery (COD) across Pakistan for your convenience and safety.

  • Please ensure someone is available at the provided delivery address to receive and pay for the order upon arrival.

  • Our delivery partner may contact you via phone to confirm the order before dispatch.

5. Order Tracking

  • Once your order is shipped, you will receive tracking information via SMS/email/WhatsApp, allowing you to monitor your delivery status.

  • For any tracking issues, feel free to contact our support team.

6. Failed Delivery Attempts

  • Our courier partners will typically attempt delivery 2–3 times. If delivery is unsuccessful after multiple attempts, the order may be returned to us, and you may be contacted to reschedule or cancel the order.

  • Please ensure your contact number and address are accurate at checkout to avoid delivery delays.

7. Delayed or Lost Shipments

  • While we work with trusted courier partners, delays can occasionally occur due to circumstances beyond our control (weather, strikes, customs, etc.).

  • If your order is significantly delayed or appears lost in transit, please contact our support team, and we will investigate and assist promptly.

8. Incorrect Address or Order Issues

  • Please double-check your shipping address and contact number at checkout. EzyLife is not responsible for delays or non-delivery due to incorrect or incomplete address information provided by the customer.

  • If you need to update your address after placing an order, contact us immediately — we'll do our best to accommodate changes before dispatch.