Frequently Asked Questions

A: We offer a wide range of everyday essentials across categories including Electronics & Accessories, Fashion & Apparel, Health & Beauty, Home & Living, Kids & Baby, Kitchen & Dining, Sports & Outdoors, and Stationary & Office.

A: Simply browse our website, add items to your cart, and proceed to checkout. Choose your preferred payment method and confirm your order.

A: All prices are listed in Pakistani Rupees (PKR).

A: Yes, orders can be cancelled free of charge before they are shipped. Contact us as soon as possible if you'd like to cancel. Once dispatched, orders cannot be cancelled, but you may request a return after delivery.

A: In rare cases where a product becomes unavailable, we'll notify you immediately and offer a refund or alternative product.

A: We accept Cash on Delivery (COD) and other payment methods displayed at checkout.

A: Yes, COD is available across Pakistan. Please ensure someone is available at the delivery address to receive and pay for the order.

A: Yes, online payments are processed securely through trusted payment gateway partners. We do not store your card or banking details on our servers.

A: Major cities (Karachi, Lahore, Islamabad, etc.): 2–4 business days. Other cities/remote areas: 4–7 business days.

A: Shipping charges (if any) are clearly displayed at checkout before you confirm your order.

A: Once your order ships, you'll receive tracking details via email/SMS. You can also visit our Track My Order page and enter your order number.

A: Our courier partners typically attempt delivery 2–3 times. If unsuccessful, we'll contact you to reschedule or the order may be cancelled.

A: Please contact us immediately if your order hasn't shipped yet, and we'll do our best to update it. EzyLife is not responsible for delays due to incorrect address details provided at checkout.

A: You may request a return within a set window of receiving your order, provided the item is unused, undamaged, and in its original packaging. Some items (e.g., personal care/hygiene products, final sale items) are non-returnable.

A: Contact us within 48–72 hours of delivery with photos/videos of the product and packaging. We'll arrange a free replacement or full refund — no return shipping cost to you.

A: Contact our support team with your order number and reason for return. We'll guide you through the return process.

A: Once your return is approved, refunds are typically processed within 7–10 business days. Online payments are refunded to the original payment method; COD refunds are processed via bank transfer or store credit.

A: If the return is due to a change of mind, the customer covers return shipping. If it's due to our error (damaged/wrong item), EzyLife covers the cost.

A: Yes, subject to availability. Contact our support team to arrange an exchange.

A: Yes. We only collect information necessary to process your order (name, address, contact details) and never sell your data to third parties. See our Privacy Policy for full details.

A: No, we do not store card or banking information. Online payments are processed securely through third-party payment gateways.

A: Yes, you can unsubscribe at any time via the link in our emails or by contacting our support team.

A: We make every effort to ensure accurate descriptions, images, and pricing, though occasional errors may occur. In case of a pricing error, we reserve the right to cancel and fully refund the order.

A: Any unlawful use, unauthorized access attempts, or fraudulent activity is strictly prohibited and may result in order cancellation or account suspension, as outlined in our Terms of Service.

A: All transactions and use of our website are governed by the laws of the Islamic Republic of Pakistan.

A: You can reach our support team via:
📧 Email: [support@ezylife.pk]
📞 Phone: [03 111 5555 97]
🌐 Website: ezylife.pk

A: 24/7