Terms of Service

Last Updated: September 2026

Welcome to EzyLife ("we," "us," "our"). These Terms of Service ("Terms") govern your access to and use of our website ezylife.pk and any purchases made through it. By accessing or using our website, you agree to be bound by these Terms. If you do not agree, please do not use our website.

1. General

  • EzyLife is an online retail store based in Pakistan, offering products across categories including Electronics & Accessories, Fashion & Apparel, Health & Beauty, Home & Living, Kids & Baby, Kitchen & Dining, Sports & Outdoors, and Stationary & Office.

  • We reserve the right to update, modify, or replace these Terms at any time. Changes will be posted on this page with a revised "Last Updated" date. Continued use of the website after changes constitutes acceptance of the new Terms.

2. Eligibility

  • By using our website, you confirm that you are at least 18 years old, or are using the site under the supervision of a parent or legal guardian.

  • You agree to provide accurate, current, and complete information when placing an order or creating an account.

3. Products & Pricing

  • We make every effort to display accurate product descriptions, images, and pricing. However, we do not guarantee that all information is error-free, complete, or current.

  • Prices are listed in PKR (Pakistani Rupees) and are subject to change without prior notice.

  • In case of a pricing error, we reserve the right to cancel any order placed at the incorrect price, and you will be notified and fully refunded if payment was already made.

  • Product availability is not guaranteed and may change without notice.

4. Orders & Payments

  • By placing an order, you are making an offer to purchase the product(s), which we may accept or decline at our discretion.

  • We accept Cash on Delivery (COD) and other payment methods as displayed at checkout.

  • We reserve the right to refuse or cancel any order due to suspected fraud, unauthorized activity, pricing errors, or product unavailability.

5. Shipping & Delivery

  • Shipping timelines and charges are outlined in our Shipping Policy.

  • EzyLife is not responsible for delays caused by courier partners, incorrect address information provided by the customer, or circumstances beyond our control.

6. Returns & Refunds

  • Return and refund requests are subject to our Return & Refund Policy.

  • Products must meet the eligibility criteria outlined in that policy to qualify for a return, exchange, or refund.

7. User Conduct

When using our website, you agree not to:

  • Use the site for any unlawful purpose or in violation of any applicable laws.

  • Attempt to gain unauthorized access to our systems, servers, or data.

  • Post or transmit any harmful, abusive, defamatory, or fraudulent content.

  • Interfere with the proper functioning of the website, including through viruses, bots, or malicious code.

8. Intellectual Property

  • All content on this website — including logos, text, graphics, images, and product descriptions — is the property of EzyLife or its licensors and is protected by applicable copyright and trademark laws.

  • You may not reproduce, distribute, or use any content from this site without our prior written permission.

9. Limitation of Liability

  • EzyLife is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products, to the fullest extent permitted by law.

  • We do not guarantee that our website will be uninterrupted, error-free, or completely secure.

10. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the content, privacy practices, or terms of these external sites.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of the Islamic Republic of Pakistan. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Pakistan.